Great service? Tell the right person.
It was a Friday in June. Returning to Niagara Falls from Prince George, British Columbia…
Marion Grobb FinkelsteinJune 27, 2017
What are you actions saying about YOU?
When was the last time you communicated concern ... through your actions? Every day you have opportunities…
Marion Grobb FinkelsteinJune 16, 2016
3 reasons to keep your staff informed (even if you don’t have all the answers)
Everyone has communication challenges sometimes. The real secret is knowing how to manage them. One…
Marion Grobb FinkelsteinFebruary 7, 2016
Two words to avoid when someone’s really upset
Two nights ago, I got the most bizarre and scary phone call I've ever received.…
Marion Grobb FinkelsteinSeptember 29, 2015
When someone refuses your help again and again
Don't you just love summer? One thing I really enjoy about this season is getting…
Marion Grobb FinkelsteinAugust 2, 2015
When the doctor broke the news, it broke my heart
Have you ever waited to hear some news and when you finally get it, you're…
Marion Grobb FinkelsteinMay 16, 2015
You don’t “have to” anything
Words are an amazing tool in your communication tool kit. They pack a powerful punch.…
Marion Grobb FinkelsteinSeptember 23, 2014
How to politely say NO
Hey, I'm Canadian, what can I say? Even when we tell someone where to get…
Marion Grobb FinkelsteinSeptember 16, 2014
Stop delaying, start connecting
Do you ever delay something you thought you would start ages ago? If you answered,…
Marion Grobb FinkelsteinAugust 18, 2014
When you feel attacked, share the LUVS
PHOTO CREDIT: Stock Unlimited It happens to the best of us. You're in a meeting…
Marion Grobb FinkelsteinJuly 9, 2014
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