Customer service Archives - Page 3 of 3

Communication Customer service

Silence Isn’t Always Golden … When On The Phone

I'm in the arduous process of updating my website www.MarionSpeaks.com (stay tuned ... more info on…

Marion Grobb FinkelsteinJune 6, 2019

Customer service Feedback Leadership: Say it like a leader

Great service? Tell the right person.

It was a Friday in June. Returning to Niagara Falls from Prince George, British Columbia…

Marion Grobb FinkelsteinJune 27, 2017

Communication Customer service

Ever have a bad healthcare experience? I just did.

I was reminded again last week how critical good communication is in the workplace. And…

Marion Grobb FinkelsteinMarch 7, 2017

Communication Customer service Team-building

Take the “Nasty or Nice” QUIZ

When you communicate in the workplace, are you nasty or nice? How do others perceive…

Marion Grobb FinkelsteinJanuary 30, 2017

Communication Customer service

Good customer service isn’t like pulling teeth

Do you sometimes think providing great customer service is like pulling teeth, so why bother…

Marion Grobb FinkelsteinDecember 22, 2015

Communication Customer service Difficult people Leadership: Say it like a leader

When someone refuses your help again and again

Don't you just love summer? One thing I really enjoy about this season is getting…

Marion Grobb FinkelsteinAugust 2, 2015

Communication Customer service Leadership: Say it like a leader

3 questions to check if you’re listening to your clients

This past week, I had the chance to experience some wonderful healthcare professionals in London,…

Marion Grobb FinkelsteinMarch 11, 2014

Communication Customer service Leadership: Say it like a leader

5 Ways to connect with clients

If you own your business or work in a biz serving internal or external clients,…

Marion Grobb FinkelsteinJanuary 7, 2014

Asserting yourself Customer service Leadership: Say it like a leader Resiliency & attitude

4 TIPS to keep clients happy when plans blow up … or up, up, and away

Have you ever messed up with a client? Perhaps something beyond your control goes awry…

Marion Grobb FinkelsteinNovember 19, 2013

Customer service

Silence Isn’t Always Golden … When On The Phone

Great service? Tell the right person.

Ever have a bad healthcare experience? I just did.

Take the “Nasty or Nice” QUIZ

Good customer service isn’t like pulling teeth

When someone refuses your help again and again

3 questions to check if you’re listening to your clients

5 Ways to connect with clients

4 TIPS to keep clients happy when plans blow up … or up, up, and away

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