Silence Isn’t Always Golden … When On The Phone
I'm in the arduous process of updating my website www.MarionSpeaks.com (stay tuned ... more info on…
Marion Grobb FinkelsteinJune 6, 2019
Great service? Tell the right person.
It was a Friday in June. Returning to Niagara Falls from Prince George, British Columbia…
Marion Grobb FinkelsteinJune 27, 2017
Ever have a bad healthcare experience? I just did.
I was reminded again last week how critical good communication is in the workplace. And…
Marion Grobb FinkelsteinMarch 7, 2017
Take the “Nasty or Nice” QUIZ
When you communicate in the workplace, are you nasty or nice? How do others perceive…
Marion Grobb FinkelsteinJanuary 30, 2017
Good customer service isn’t like pulling teeth
Do you sometimes think providing great customer service is like pulling teeth, so why bother…
Marion Grobb FinkelsteinDecember 22, 2015
When someone refuses your help again and again
Don't you just love summer? One thing I really enjoy about this season is getting…
Marion Grobb FinkelsteinAugust 2, 2015
3 questions to check if you’re listening to your clients
This past week, I had the chance to experience some wonderful healthcare professionals in London,…
Marion Grobb FinkelsteinMarch 11, 2014
5 Ways to connect with clients
If you own your business or work in a biz serving internal or external clients,…
Marion Grobb FinkelsteinJanuary 7, 2014
4 TIPS to keep clients happy when plans blow up … or up, up, and away
Have you ever messed up with a client? Perhaps something beyond your control goes awry…
Marion Grobb FinkelsteinNovember 19, 2013
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