What are you actions saying about YOU?
When was the last time you communicated concern ... through your actions? Every day you have opportunities…
Marion Grobb FinkelsteinJune 16, 2016
3 reasons to keep your staff informed (even if you don’t have all the answers)
Everyone has communication challenges sometimes. The real secret is knowing how to manage them. One…
Marion Grobb FinkelsteinFebruary 7, 2016
Good customer service isn’t like pulling teeth
Do you sometimes think providing great customer service is like pulling teeth, so why bother…
Marion Grobb FinkelsteinDecember 22, 2015
What to do when someone butts in … literally
What to do when someone butts in, literally? Here's an interesting communication situation about someone…
Marion Grobb FinkelsteinOctober 13, 2015
Two words to avoid when someone’s really upset
Two nights ago, I got the most bizarre and scary phone call I've ever received.…
Marion Grobb FinkelsteinSeptember 29, 2015
When someone refuses your help again and again
Don't you just love summer? One thing I really enjoy about this season is getting…
Marion Grobb FinkelsteinAugust 2, 2015
When the doctor broke the news, it broke my heart
Have you ever waited to hear some news and when you finally get it, you're…
Marion Grobb FinkelsteinMay 16, 2015
Want to impress your boss? Do THIS
When you work with someone, do you go that extra mile? Do you figure out…
Marion Grobb FinkelsteinNovember 10, 2014
What are you thankful for?
This past weekend, I and all my Canadian friends and colleagues celebrated Thanksgiving. Now, I…
Marion Grobb FinkelsteinOctober 15, 2014
You don’t “have to” anything
Words are an amazing tool in your communication tool kit. They pack a powerful punch.…
Marion Grobb FinkelsteinSeptember 23, 2014
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