Client service sucks (and why that’s great news for you)
https://www.youtube.com/watch?v=ieoILkPbwiU&ab_channel=MarionGrobbFinkelstein%28www.MarionSpeaks.com%29 Spark up a conversation with people about a lousy customer service experience you witnessed and…
Marion Grobb FinkelsteinMarch 12, 2022
4 signs you’re a headache client
PHOTO CREDIT: Stock Unlimited When was the last time you were a client? Chances are…
Marion Grobb FinkelsteinSeptember 3, 2021
The art of complaining
This happened to me over a year ago, pre-pandemic when shopping was a different experience…
Marion Grobb FinkelsteinMarch 17, 2021
What nail polish taught me about letting go
It all began when my niece, Kristen, decided to host an online nail polish party.…
Marion Grobb FinkelsteinNovember 4, 2020
Client-focused people do THIS. (Do you?)
PHOTO CREDIT: Stock Unlimited Have you ever noticed that people who are really client-oriented have…
Marion Grobb FinkelsteinJanuary 19, 2020
Don’t raise an issue without doing THIS
IMAGINE if you were offered some IT support, and all this person did was come…
Marion Grobb FinkelsteinJanuary 14, 2020
Priceless Christmas gifts that cost nothing
PHOTO CREDIT: Stock Unlimited Are you at a loss this season? Feeling overwhelmed and not…
Marion Grobb FinkelsteinDecember 11, 2019
When things go wrong, communicate
Think about the last time something went wrong in your life and how communication played…
Marion Grobb FinkelsteinNovember 22, 2019
When things go awry, do you speak up or say nothing? (Find out what I did …)
"Where is Air Canada?", my husband asks as I look vacantly at the check-in counters.…
Marion Grobb FinkelsteinAugust 27, 2019
When you feel attacked, share the “LUVS™”
PHOTO CREDIT: Stock Unlimited Listen up ... even when you don't want to. It…
Marion Grobb FinkelsteinJune 20, 2019
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