This will be quick: When bad things happen, bump up the communication.
It’s simple. During stressful times, it’s critical that leaders communicate what they know when they know it. Of course, there are exceptions involving security and privacy. You’ll never know everything so don’t wait until you do. Give updates on what you know and what you’re doing. This holds true in the workplace and in your personal life.
Reach out to your clients, staff, and colleagues.
If you’re in a position to provide solid and factual information, do it. When there is a void, it becomes filled with fear and rumours. Prevent that from happening by sharing what you know as reality. Let others know you share their concern and what you’re doing to respond to the situation.
Have you received notices from companies?
This week alone, I’ve received updates from several airlines (even though I have no bookings with them at this time), hotels, stores, and various companies whose loyalty cards I hold. Impressive. That proactive approach wins every time.
Are you communicating as much as you could?
This virus has touched all of us. It continues to work its way into our lives in various ways. It may be affecting where you work, as many organizations encourage their staff to work from home. Grab this as an opportunity to try teleworking and do it with a spirit of staying in touch via technology. Even if you are working remotely, you can still share coffee via video chats, host online meetings, and use phone calls every day.
Reach out to loved ones.
Now is the time to check in with others, especially the elderly and those at the highest risk. You may be able to help them in some way. If not, just letting them know you’re thinking of them goes miles to maintain spirits and community.
We’re all in this together.
No one really knows how this coronavirus will play out. All we can do is act maturely and not let panic or fear guide our actions. Take care of yourself and then, take care of others.
How are you doing?
I want to know how you’re doing. Are you okay? What are you doing to cope during this time? Feel free to post your comments on my blog below, or on my Facebook page at www.facebook.com/marionspeaks Looking forward to hearing from you soon. Know that I send best wishes to you and yours. Stay well.
Until next time, here’s to …
Better communication, Better business, Better life,
Marion Grobb Finkelstein
Keynote Speaker / Corporate Trainer / Author
Recipient of APEX “Award for Leadership in Service Innovation”
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Communication consultant, author, professional speaker Marion Grobb Finkelstein teaches individuals and organizations across Canada how to improve morale, confidence and productivity by changing how they communicate. Chat with her at www.facebook.com/MarionSpeaks or
www.linkedin.com/in/marionspeaks and sign up for her FREE “Marion’s Communication Tips” at www.MarionSpeaks.com
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