Difficult people Archives

Asserting yourself Communication Customer service Difficult people Leadership: Say it like a leader Resiliency & attitude

I’m a little embarrassed I allowed myself to be treated like this

Have you ever spent a ton of time jumping through hoops for a project, client…

Marion Grobb FinkelsteinDecember 5, 2023

Asserting yourself Communication Customer service Leadership: Say it like a leader Resiliency & attitude

For tough talks, nothing beats face-to-face

If the past few years have taught us anything, it's that we are social creatures…

Marion Grobb FinkelsteinNovember 21, 2023

Asserting yourself Communication Difficult people Interrupting introversion/extroversion

Let me finish, pleeease

Have you ever been taken off guard in a crowded boardroom meeting with an unexpected…

Marion Grobb FinkelsteinOctober 6, 2023

Communication Customer service Difficult people Leadership: Say it like a leader

Communicate you care by being the solution

If you're like most people, you dread -- I mean DREAD -- calling a mega-company…

Marion Grobb FinkelsteinOctober 6, 2023

Communication Difficult people Feedback Interrupting introversion/extroversion Leadership: Say it like a leader Resiliency & attitude

The #1 communication question I get asked

One of the great things about this e-newsletter is that you can use it to…

Marion Grobb FinkelsteinSeptember 26, 2023

Asserting yourself Communication Difficult people Leadership: Say it like a leader

Choking under stress? Try this.

PHOTO CREDIT: 123RF Ever feel pressured in your communication? Stressed to the nines when you're…

Marion Grobb FinkelsteinSeptember 1, 2023

Asserting yourself Communication Difficult people Feedback Leadership: Say it like a leader Resiliency & attitude self-care

If they talk about others, they talk about you too

PHOTO CREDIT: Stock Unlimited Does anyone in your work-life gossip or complain about others? If…

Marion Grobb FinkelsteinJuly 3, 2023

Man using remote control pointed toward TV

Communication Customer service Difficult people introversion/extroversion Leadership: Say it like a leader

Warning to introverts: You might be disconnecting from clients

PHOTO CREDIT: Stock Unlimited If you like time to process information, are described as a…

Marion Grobb FinkelsteinJune 20, 2023

Asserting yourself Difficult people Leadership: Say it like a leader Resiliency & attitude

Bully in the boardroom

I have a theory: bullies in the playground become bullies in the boardroom. A number…

Marion Grobb FinkelsteinJune 7, 2023

woman looking overwhelmed, wide-eyed and pressing palms to cheeks

Communication Difficult people Leadership: Say it like a leader Resiliency & attitude Team-building

Are you surrounded by positive or positively negative people?

Maybe you're one of the few people who love all your workmates. If not, I…

Marion Grobb FinkelsteinFebruary 7, 2023

Difficult people

I’m a little embarrassed I allowed myself to be treated like this

For tough talks, nothing beats face-to-face

Let me finish, pleeease

Communicate you care by being the solution

The #1 communication question I get asked

Choking under stress? Try this.

If they talk about others, they talk about you too

Warning to introverts: You might be disconnecting from clients

Bully in the boardroom

Are you surrounded by positive or positively negative people?

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