THE LESSON:Treat your clients well. When things go wrong, it’s an opportunity to WOW your client.
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PROGRAM: At Your Service™
(Lead with customer service)
You are a leader who wants to empower your staff, strategically use resources to create memorable customer experiences, and increase your client satisfaction levels. You and your team members are guest relations pros, healthcare providers, product innovators, or serve others with non-tangibles. Whatever your position, you provide a service to both your internal colleagues and external customers and stakeholders — they’re all your clients. You work for a public, private or not-for-profit organization that is client-oriented and interested in fostering customer satisfaction, loyalty, referrals, and repeat business.
If that's you, this is the program to consider.
©2023 Marion Grobb Finkelstein (MarionSpeaks)
Marion Grobb Finkelstein
Keynote Speaker / Corporate Trainer / Author
Recipient of APEX “Award for Leadership in Service Innovation”
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